Shipping
Orders are processed within 1–2 business days. Standard delivery typically takes 3–7 business days depending on your location. Express options may be available — ask our team when your order is confirmed.
Standard shipping is a flat $6.95, and free on orders over $75. Exact shipping for your address is confirmed by our sales specialist before payment.
Yes, we can arrange international shipping to many countries. Delivery times and rates vary by destination and will be confirmed with you before payment. Any customs duties or import taxes are the recipient's responsibility.
Once your order ships, we email you a tracking number so you can follow your parcel every step of the way.
Contact us at support@yogalove.site within 14 days of the delivery date (or expected delivery date) with photos if applicable. We will investigate with the carrier and arrange a replacement or refund per our Shipping Policy.
Orders & Payments
No payment is taken online. After you place an order request, a sales specialist contacts you to confirm the order details and arrange secure payment. Nothing is charged before your order is confirmed.
Yes — because payment only happens after confirmation, you can change or cancel free of charge any time before your order is confirmed. After confirmation, contact us as soon as possible and we'll do everything we can before dispatch.
You'll see an order reference on screen after checkout, and our team will confirm all details with you personally by email or phone.
We never collect card details on this website. Payment is arranged securely with you after order confirmation. Any information you share is handled according to our Privacy Policy.
Returns & Refunds
We accept returns of unused items in original packaging within 30 days of delivery. Customers cover return shipping costs unless the item is defective or incorrect.
Once we receive and inspect your return, refunds are processed within 5–10 business days to your original payment method. We'll email you when it's done.
Contact us with photos within 30 days and we'll arrange a replacement or full refund, including return shipping. Defects are also covered by our 12-month craftsmanship warranty.
Products & Care
Wipe your mat with a damp cloth and a little mild soap, then air dry flat away from direct sunlight. Avoid machine washing and harsh chemicals, which can damage the surface.
Absolutely. Blocks, straps and wheels are specifically designed to make poses more accessible, and each product page explains the options for different needs.
The Stillness cushion is 40 cm in diameter and 15 cm high — a classic zafu shape that suits most meditators. The buckwheat fill can be adjusted to your preferred firmness.
Yes. Every product carries a 12-month craftsmanship warranty covering manufacturing defects under normal use. Normal wear and tear is not covered.
Our 6 mm Serenity Pro mat suits most practitioners — enough cushioning for joints without sacrificing stability. If you travel frequently or prefer a firmer feel, ask our team for a recommendation.
Privacy & Support
We use your details only to process orders, provide support and — with your consent — send our newsletter. We never sell your data. Full details are in our Privacy Policy.
Every newsletter includes an unsubscribe link. You can also email support@yogalove.site and we'll remove you promptly.
We use essential cookies to run the shop (like remembering your cart) and optional cookies to improve the experience. See our Cookie Policy for the full list and how to manage them.
Email support@yogalove.site or call +1 (555) 012-3456, Monday–Friday 9:00–18:00 ET. We aim to reply to all messages within one business day.